Socomec is an independent industrial group specialising in the performance and continuity of electrical power.
With over 5 000 employees worldwide and a strong presence in Belux, Socomec designs and manufactures
innovative solutions for low-voltage power switching, conversion, measurement and monitoring. Joining
Socomec means joining a company driven by technical excellence and customer satisfaction.
Responsibilities
As After Sales Team Leader, you will lead a team of four After Sales Engineers ensuring the commissioning, maintenance and troubleshooting of Socomec's power solutions while acting as the key technical contact for customers. You will report to the National After Sales Manager.
Your main responsibilities are:
- Lead and coordinate the team of After Sales Engineers across the northern region of Belgium, organising monthly meetings to ensure efficient workload distribution and team alignment.
- Act as a field expert capable of assisting the team with complex assessments and sensitive operations.
- Oversee the commissioning of products on major projects, ensuring compliance with installation procedures, agreed schedules and customer communication.
- Plan preventive maintenance of products, ensuring timely replacement of parts and review of mission reports.
- Troubleshoot and perform corrective maintenance on installed products, delivering comprehensive on-site diagnostics and repairs.
- Write and share detailed customer intervention reports in compliance with Socomec standards, including usage recommendations and follow-up actions.
- Act as the primary technical point of contact for customers, proactively maintaining strong relationships and ensuring high levels of satisfaction.
- Collect and relay customer needs and feedback to relevant internal teams (Service Sales, product management).
- Ensure and enforce compliance with safety regulations and company security policies across all intervention sites.
Profile
- You hold a bachelor’s degree or similar qualification in Electrical Engineering.
- You have significant experience in after-sales management in the field of UPS or power solutions field.
- You combine hands-on technical expertise with the ability to lead, coach and develop a team.
- You demonstrate proven team leadership skills with the ability to motivate and coordinate a technical team.
- You are fluent in Dutch and English. A working knowledge of French is an asset.
- You combine strong organizational talent with an independent, results-oriented approach.
Offer
- A challenging and varied role within an international industrial group recognised for its expertise.
- A competitive salary package complemented by attractive benefits.
- A dynamic, supportive team in a company committed to technical innovation and sustainability.
Your application will be handled in the strictest confidence, in accordance with the GDPR. PaHRtners promotes diversity, equity, and inclusion.