Our client, Diamond Europe, is a major player in the distribution of equipment for professional kitchens and refrigeration. A Belgian family-owned company founded in 1985, it ranks among the five largest European distributors in the sector and relies on a broad network of reseller-installers across Europe and beyond. As part of the development of its Back Office team, we are looking for a Back Office Officer.
RESPONSIBILITIES
As a Back Office Officer, you are the main point of contact for the clients in an assigned portfolio and ensure the administrative and organisational follow-up of their files.
Your responsibilities are:
- Receive, process and encode client orders, requests and questions via various channels (counter, e-mail, web, telephone)
- Advise clients and offer them alternative solutions in the event of stock shortages or delivery delays
- Prepare, modify and follow up quotations in collaboration with the sales team
- Follow up payments and organise deliveries
- Provide optimal administrative support to the sales team through the follow-up of client files
- Collaborate with all departments of the company to best meet clients' needs
- Process and update client data
- Provide backup for colleagues in the event of absence, in order to ensure continuity of service
Profile
- Full professional proficiency in both Dutch and English, written and spoken
- Knowledge of French is an asset, as it is the company’s primary working language
- Good command of the MS Office suite; knowledge of Sage and Zoho tools is an asset
- Strong commercial awareness and ability to build a relationship of trust with clients
- Active listening and empathy towards client expectations
- Good stress management and a solution-oriented mindset
- Ability to organise, manage priorities and work as part of a team
Offer
- A varied position within a human-scale company that is experiencing strong growth
- A central role, at the heart of the commercial relationship and the development of the region you are responsible for
Your application will be treated with the utmost confidentiality, in accordance with GDPR. PaHRtners promotes diversity, equity and inclusion.